The RCP’s Meeting & Events operation, already a national and international award-winner for the quality of its customer service, has this month secured two further significant testimonies. It has sustained its gold standard in the prestigious VenueVerdict awards, and has been shortlisted in the customer service category in the forthcoming national Conference & Venue Supplier Awards.
VenueVerdict is an independent accreditation programme run by BDRC Continental, the specialist market research organisation. It collates customer feedback from more than 400 UK meetings venues, assessing areas such as ‘overall satisfaction’, ‘likelihood to return’ and ‘value for money’.
RCP is one of only 32 venues nationwide to achieve BDRC’s Gold standard in the latest survey, continuing a remarkable record of success in the awards over several years.
In last year’s Conference Awards, RCP won the ‘Best Venue for up to 250 delegates’ category. This year, it decided to enter for the ‘Best Venue Customer Service’ award, and has now been shortlisted, in the face of extensive competition. The final result will be announced in June.
“ This latest recognition underlines the effectiveness of our rigorous determination to meet and exceed the needs of our customers, “ commented Clive Ostler, RCP’s General Manager, Marketing & Facilities, “Our processes for building mutually productive relationships with our customers continues to give us an important edge over other venues, which is why 70% of our business is repeat.”
RCP is the current holder of the ‘World’s Best Convention Centre’ award, made by AIPC, the International Association of Congress Centres. The award is largely based on customer feedback.